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  • When bringing your pet into the building it must be leashed or caged.

  • When submitting a Pet Intake Form and Owner Information Form it is up to the owner to fill it out completely.

    • Your pet will not be able to be left in the care of Paradise Paws without the completion of forms and submission of vaccination records.

  • Evaluation

    • Dogs will be subjected to an evaluation to participate in playgroup.

    • The dog will have up to 3 days to pass the evaluation.

    • If the dog is aggressive or too fearful we WILL NOT approve them for group play. We can recommend isolated care.

    • If the dog is human aggressive we can not accept the dog at all in the facility.

  • Spayed/ Neutered

    • All dogs over the age of 8 months must be spayed/ neutered to participate in playgroup.

    • Unspayed/ unneutered dogs over the age of 8 months may still daycare and board with us, they will be in isolated care.

    • Dogs will not be able to participate in playgroup until 14 days after their spay/ neuter.

    • This does not apply to cats or home visitation.

  • Vaccinations

    • Dogs must be up to date on Distemper/Parvo, Rabies, and Bordetella for daycare and boarding.

      • Even if the vaccine expired the day before your appointment, we WILL NOT be able to accept the dog. 

      • Grooming appointments are only required to have Rabies vaccination

      • Vaccinations can be photocopied. The header of the vet’s office information needs to be visible on the paperwork and expiration dates need to show.

  • Grooming

    • The groomer has the right to reject a dog for grooming if the dog is biting, thrashing, stressed, or causing harm to themselves or the groomer.

    • If the dog is too matted we will shave the dog.

      • To brush out mats it causes pain for the dog and could end up making the skin bleed if the mat is pulled too much.

      • If you are adamant in not having the dog shaved it will result in an additional charge for the extra time needed but, the groomer has the right to reject the service in whole.

      • To prevent matting please brush the dog at home between grooming.

      • For the health of your pet and safety of other dogs (when in playgroup), your dog's nails will need to be trimmed sufficiently. You will be given prior notice when and if nails will need to be done. No exceptions.

  • After Hours Care

    • Dogs must be picked up by 7 pm on regular business days or 5 pm on major holidays. View our hours for more information.

    • Daycare dogs that are not picked up by closing: we will contact you and they will be placed into boarding for the night. If there is no answer, the dog will be placed for boarding for up to 3 days. If no communication is made by the 3rd day, proper authorities will be contacted and the dog will be handed over to them.

  • Vet Visits

    • If your pet is to fall ill or get injured when under our care we will contact you immediately.

    • If you or your emergency contact do not answer and it is an emergency we will take the animal to your vet, go over treatment, and have a charge put on your account.

      • If your vet demands payment at the time of treatment Paradise Paws will pay for the treatment and require you to return the payment to Paradise Paws.

    • If your vet is not open and it is an emergency and you can not be contacted, we will bring your pet to Mass RI Veterinary ER 477 Milford Rd, Swansea, MA (508) 730-1112.

  • Flea Treatment

    • It is recommended to have a flea preventative for dogs and cats.

    • We will treat the fleas with a flea bath.

    • If you are unaware that your pet has fleas and we discover them, we will contact you and we will treat the animal. No exceptions.

    • Paradise Paws is not liable for any parasite that is transmitted to your pet

  • Boarding

    • Boarding prices are per 24 hours with late check-out fees where applicable.​

    • There is an apartment on the 2nd floor that the owner of Paradise Paws lives in so that someone is on-site 24 hours.

  • Transportation

    • For dogs to be transported in the Pawsmobile they must be equipped with a harness​

      • We have specialty seatbelt buckles that will not work if the dog has anything other than a harness on.​

      • Dogs are required to be buckled in the back seat of the vehicle.

    • By signing your liability waiver you allow Paradise Paws to transport your pet to/from your home and facility. You also agree to allow Paradise Paws to transport your pet to/ from vet offices in the event of an emergency.

  • Information Storage

    • All information will be stored in our database called Gingr. This database is used in thousands of kennel and vet facilities. Your information is secure and will not be given to anyone.

  • Cancellation

    • There will be a cancellation fee for holidays and no call no shows year-round.

      • Holidays 2024: New Years Day, Memorial Day Weekend (Friday-Monday), Independence Day, Labor Day (Friday-Monday), Columbus Day (Friday-Monday), Veterans Day (Saturday - Monday) Thanksgiving (Thursday-Friday), Christmas Eve, Christmas Day, New Year's Eve.

      • Your pet’s appointment will count as a holiday appointment if any of the days they are in our care falls on these holidays. This also includes one-day services also such as daycare and grooming.

    • Your credit card on file will be charged for cancelation fees unless you choose to provide

      • Cancellation times and charges for holiday appointments

        • More than one week before appointment: No FEE

        • 1 week before appointment: 20% of the total price

        • 5 days before appointment: 25% of the total price

        • 2 days before appointment: 30% of the total price

        • The day before appointment: 40% of total price

        • No call no show or cancellation the day of for holiday appointments: 50% of the total price

      • Cancellation times and charges all other days of the year

        • No call no show: 20% of the total price if it is a boarding reservation, $10 fee if it is a full day daycare reservation, $7 fee if it is a half day daycare reservation.

      • Paradise Paws will ALWAYS send a receipt to your email when a cancellation fee is charged.

      • Grooming Cancellation Fees:

        • Grooming appointments need to be canceled 24 hours before your appointment

        • Cancellation within 24 hours of the appointment or "no call no show" will result in a charge of 50% of the estimated price of the groom.

    • You will still need to present the card when checking out each time.

    • If the card on file is charged and comes back declined, the customer is then responsible for an additional 20% of the total price.

  • Who can pick up your pet?

    • Only the person(s) listed under “Owner” on the Owner information sheet and the “Emergency Contact” are allowed to pick up your pet.

    • You can always call ahead or let us know at drop off of the name of the person picking up.

    • If you would like, you can fill out the “Extra Persons for Pick Up” form to list multiple people who can pick up.

    • If we do not recognize you or the person picking up, we may ask for ID just to verify that it is you or the person you requested to pick up. Please make sure if you have an external person picking up that they know if this policy and bring their ID.

  • Holiday Hours 2024 (9 am - 5 pm): New Years Day, Memorial Day Weekend (Saturday-Monday), Labor Day (Saturday-Monday), Columbus Day (Saturday-Monday), Veterans Day (Saturday - Monday), Thanksgiving (Thursday-Friday), Christmas (Tuesday - Wednesday), New Year's Eve.

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